Subscription & Refund Policy

This Subscription & Refund Policy ("Policy") governs the subscription plans, billing, cancellation, and refund terms for the Mindhyv platform ("Platform") operated by Mindhyv, LLC ("Company," "we," "us," or "our"). By subscribing to any paid plan, you ("Subscriber," "you," or "your") agree to be bound by this Policy.

1. Subscription Plans

The Platform offers the following subscription tiers:

Feature availability is subject to the plan you subscribe to. A detailed comparison of plan features is available on our pricing page.

1.1 Plan Eligibility

All subscription plans are available to users who:

• Are at least 18 years of age;
• Have a valid Mindhyv account in good standing; and
• Provide a valid payment method accepted by our payment processor.

2. Billing & Payments

2.1 Payment Processor

All payments are processed through Stripe, Inc. ("Stripe"). By subscribing, you also agree to Stripe's Terms of Service and Privacy Policy. The Company does not store your full credit card or payment details on its own servers.

2.2 Billing Cycle

Subscriptions are billed on a monthly recurring basis starting on the date of initial subscription. Each billing cycle runs for approximately 30 days from the subscription start date or most recent renewal date. All prices are stated in United States Dollars (USD) unless otherwise indicated at the time of purchase.

2.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. By subscribing, you authorize us to charge your designated payment method on each renewal date for the applicable subscription fee.

3. Failed Payments

If a payment fails:

• We will notify you via email at the address associated with your account.
• We may retry the charge multiple times over a short period.
• If payment cannot be collected after all retry attempts, your subscription will be suspended and access to paid features will be restricted.
• You may reactivate your subscription by updating your payment method and paying any outstanding balance.

4. Free Trials

4.1 Trial Period

We may, at our discretion, offer a free trial period for new subscribers. During the trial period, you will have access to platform features at no charge.

4.2 Trial Conversion

At the end of the trial period, your subscription will automatically convert to a paid subscription at the applicable rate unless you cancel before the trial expires. You will be notified via email in advance before the trial ends and before the first charge is processed. No charges will be applied during the trial period.

4.3 Trial Eligibility

Free trials are limited to one per user and per payment method. We reserve the right to determine trial eligibility and to revoke trial access if abuse is detected (e.g., creating multiple accounts to obtain repeated trials).

5. Cancellation

5.1 How to Cancel

You may cancel your subscription at any time through any of the following methods:

• Account Settings: Navigate to Settings > Subscription > Cancel Plan in your Mindhyv dashboard.
• Support Request: Contact our support team at [email protected].

5.2 Effect of Cancellation

• Your subscription remains active through the end of your current billing period. You will not be charged for subsequent billing cycles.
• Upon the effective cancellation date, your account will be downgraded to the Free tier and access to paid features will be removed.
• Cancellation does not entitle you to a prorated refund for the remaining days in your current billing period, except as described in Section 6 below.

6. Refunds

6.1 Cooling-Off Period

If you cancel your subscription within 3 business days of the start of a billing cycle, you may request a refund for that billing period. Refund requests must be submitted to [email protected] or through the in-app support channel. Approved refunds will be credited to your original payment method within 5–10 business days, depending on your financial institution.

6.2 Billing Errors

If you believe you were charged incorrectly due to a billing error, you must submit a dispute within 30 days of the charge to [email protected]. We will review and respond to billing error claims within 7 business days.

6.3 No Refund After Window

After the cooling-off period has passed, no refunds will be issued for the current billing period. Partial-month usage is not eligible for a prorated refund outside this window.

6.4 Service Outage Exception

If the Platform experiences a material service outage — defined as a continuous period of unavailability of core Platform features — you may be entitled to:

• A prorated credit applied to your next billing cycle, calculated based on the duration of the outage; or
• A prorated refund if you choose to cancel your subscription as a result of the outage.

To request an outage-related refund or credit, contact [email protected] with the details of the outage and your account information.

7. Price Changes

7.1 Notice of Price Changes

We reserve the right to modify subscription pricing at any time. You will receive at least 30 days' written notice (via email) before any price increase takes effect. The new pricing will apply at the start of your next billing cycle following the notice period.

7.2 Your Options Upon Price Change

Upon receiving notice of a price change, you may:

• Accept the new price — No action required; your subscription will renew at the updated rate.
• Cancel your subscription — Cancel before the new pricing takes effect to avoid being charged at the new rate.
• Downgrade your plan — Switch to a lower-tier plan if available.

8. Plan Downgrades

8.1 Effect of Downgrade

When you downgrade from a higher-tier plan (e.g., Pro to Starter, or Starter to Free), the change takes effect at the end of the current billing cycle. Upon downgrade, access to features exclusive to the higher-tier plan will be restricted accordingly.

8.2 No Partial Refund for Downgrades

Downgrading your plan does not entitle you to a prorated refund for the difference in plan pricing for the current billing cycle.

8.3 Data and Content

Content and data created using higher-tier features will be retained but may become inaccessible or read-only until you upgrade again. We will not delete data solely because you downgrade; however, storage limits applicable to the lower tier will apply going forward.

9. Taxes

Subscription fees are exclusive of applicable taxes (including but not limited to sales tax, VAT, and GST) unless otherwise stated. You are responsible for all applicable taxes associated with your subscription, as determined by your jurisdiction. Tax amounts will be calculated and displayed at checkout based on your billing address.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our platform features, payment structure, applicable law, or business practices. When we make material changes, we will provide notice via email to the address associated with your account and by posting an updated version with a revised effective date on this page.

Your continued use of a paid subscription after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree to the updated terms, you must cancel your subscription before the effective date.

11. Contact Us

If you have questions about this Policy, billing inquiries, or refund requests, please reach out to us:

• General Support: [email protected]
• Billing & Refunds: [email protected]
• Mindhyv, LLC
• 2020 Fieldstone Pkwy Ste 900-77
• Franklin, TN 37069, USA